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31-01-2021
07:16 PM
- last edited on
01-02-2021
08:14 AM
by
James_B
some of my apps keep crashing and logging me out since i updated to the s21
31-01-2021
07:26 PM
- last edited on
01-02-2021
08:14 AM
by
James_B
Me to facebook will log me out as well since i got the s21 as well
01-02-2021 08:16 AM
Hi @lisa_021 and @B-e-n-n-y,
Welcome to the EE Community. 🙂
Have you checked to see if there are any updates available for the affected apps?
James
01-02-2021 09:23 AM
no still crashing an i have the latest apps downloaded
01-02-2021 09:27 AM
Do you have the latest firmware? Samsung has released 2 for the S21 already. One before it was actually launched and once since.
This doesn't Mean EE has authorised the roll out for their variants yet though.
01-02-2021 09:29 AM
01-02-2021 09:32 AM - edited 01-02-2021 09:33 AM
Hi @lisa_021,
Please report the issue to the app developers via the Google Play Store so they can look into the issues for you.
Thanks
James
01-02-2021 09:34 AM
This is not something EE can resolve.
The issue is with the apps are obviously not ready for the new firmware.
You can contact Samsung but their CS are rubbish in my experience and they will pass the buck.
Best bet is to go to Facebook etc and see what they say.
01-02-2021 12:47 PM
01-02-2021 12:50 PM