Still waiting for my new phone to be dispatched...

Brez93 · ‎31-08-2020

I ordered a new phone on EE on Wednesday and this was confirmed. However I haven’t been given a dispatch notice, it’s now Sunday. Should I be worried?

Northerner · ‎31-08-2020

Hi @Brez93

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Brez93 · ‎31-08-2020

I have and it still says it’s waiting confirmation. However I received a confirmation message as soon as I placed the order on Wednesday.

Christopher_G · ‎01-09-2020

Hi @Brez93

Welcome to the community.

It may be worth speaking to our Mobile Care team to check your order.

Let us know how you get on.

Chris

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Still waiting for my new phone to be dispatched...