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Failure attempting to order?

Johnorable
Visitor

‎01-09-2020 02:00 AM

Hey!

So I've been having trouble with my order attempts when trying to order a new sim (switching to EE).

 

The entire order process goes as you'd expect, up until it reaches payment verification - it checks with Lloyds to confirm the payment information, before replacing the little square where the payment verification was with the EE homepage - any attempts to go back or return to a previous order page send me straight back to the EE homepage, basket empty and order complete (no emails, no debits, nothing).

 

I was wondering whether anyone else had a similar experience or problem and could elaborate/help?

Thanks!

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎01-09-2020 10:21 AM

Hi @Johnorable

 

Thanks for coming to the community.

 

Could you try clearing your cookies and cache and opening a new web browse to see if this works for you?

 

Are you using a mobile device to place the order?

 

Thanks 🙂

 

Leanne.

0 Helpful