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01-09-2020 09:32 AM
Hello,
I received an email saying my order for my phone had been successful and that I had to await another email regarding the shipping etc. 3 days later I received an email saying my bank declined my payment and that there was a problem with the card details I provided. I rang my bank and they said there was no issue and didn't know why it didn't go through? I have reordered the phone by doing all the steps again and I'm wondering if it's likely that it'll just get declined at last minute again?
01-09-2020 10:48 AM
Hi @Sonya1066,
Welcome to the EE Community. 🙂
Is your bank card registered to the same address you provided for your order?
Thanks
James
01-09-2020 10:51 AM
Yes it is
01-09-2020 10:53 AM
You shouldn't have any issues then @Sonya1066
Our sales team will be in touch if there are any problems with your payment.
Thanks
James