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Upgrade ordered but no confirmation email

hfostxx
Visitor

Hi, has anyone else placed an order and received a confirmation on the EE page with an order number however not received a confirmation email from EE and when attempting to use the track my order feature it advises that it can't be found at the moment?

 

I placed the order under 24 hour delivery yesterday at 8am and have still not received any confirmation but the money for the upgrade has gone from my account. 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @hfostxx

 

Welcome to the community and thanks for ordering. What device did you order? 

 

Have you checked your spam/junk folder?

 

Chris