Still waiting for my new phone to be dispatched...

Brez93 · ‎31-08-2020

I ordered a new phone on EE on Wednesday and this was confirmed. However I haven’t been given a dispatch notice, it’s now Sunday. Should I be worried?

Northerner · ‎31-08-2020

Hi @Brez93

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Brez93 · ‎31-08-2020

I have and it still says it’s waiting confirmation. However I received a confirmation message as soon as I placed the order on Wednesday.

Christopher_G · ‎01-09-2020

Hi @Brez93

Welcome to the community.

It may be worth speaking to our Mobile Care team to check your order.

Let us know how you get on.

Chris

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Still waiting for my new phone to be dispatched...