Yes, I am a pay as you go customer. I am reliant on mobile data as my job requires me to log in and out and to write notes using an online app. I work in an NHS commissioned service, during the pandemic I have been working extra hours and my mobile data usage has unfortunately increased. This left me with a limited amount left yesterday, but I was only two days away from my automatic renewal. However, there was no option to renew my pack early, I sent 'NOW' to 150 6 or 7 times, only to be constantly told that I already had a pack in use. I then as requested texted 'All packs' to 150 which then sent me various packs, but not the one I use, there was simply no option of renewing my pack early. I wasted nearly an hour before my shift yesterday trying to do this, in the end I was forced to buy an expensive mobile data 'add on' even though my pack was due to renew in a day or two. This was a very poor experience in these circumstances. My request was very simple, but I had to take a time consuming and incurred unecessary expense because there was not a simple solution offered.
