Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Problem downloading esim to watch

Deuteronomy
Visitor

‎28-02-2021 05:26 PM

I have been trying for 2 days now to get this setup, the latest error is problem downloading esim when trying to setup then mobile data on a s6 cellular Apple Watch. It says it can take up to 4 hours but I was on the phone to EE at 10am as originally they had set me up as a family plan not a paired personal plan, With that sorted this is the error I’m facing

now, I have re-paired several times and made sure WiFi is off but it’s not having any of it. 

0 Helpful
3 REPLIES 3
Fatboy71
Ace Contributor
Ace Contributor

‎28-02-2021 09:35 PM

When I was having trouble getting mobile data set up on my Apple Watch a while back, I was given this number. From memory it gets you through to the Apple Watch team. My mobile data was up and running shortly after I called them.

 

0800 079 5330

Jon_K
Former EE Employee

‎01-03-2021 08:03 AM

Hi @Deuteronomy.

 

Welcome to the community.

 

I see you've been given some great advice from @Fatboy71.

 

I'd recommend giving this number a call so they can help you further.

 

Let us know how you get on.

 

Jon

0 Helpful
daveproctor
Visitor

‎18-11-2021 06:11 PM

Did you get this sorted - I am having the exact same problem. I was also set up with the Family Plan in error, they switched me over to a Paired Plan but now I am having the same issue getting the data plan added

0 Helpful