Speed is shocking so slow

[Ann1959]

I've just upgraded my package on the 8th June and Internet was fast could stream at 4k and everything then all of a sudden Internet slow again same as my last package im sure its something to do with the exchange or green box I'm connected to I'm providing photos of my speed and bt wholesale checker

[XRaySpeX]

No, I need to see the router stats as you did in Post 5. I'm now not interested in any speed tests. It's all going on in your router.

What about the QLT?

Which EE BB product did you move from/to?

[Ann1959]

Done quiet line test can hear no noise

[Ann1959]

[Ann1959]

Still the same it's really puzzling my last week when first put it on speeds were 21,25,23 and my upload was always around 5

[Mustrum]

A Mod has moved this post after someone posted in your thread.

Your router is still using readytoconnect rather than your username and password. A factory reset might pull through your username and password.

Your line is being restricted to 10/2 either by DLM or the wrong configuration.

Unless @Xrayspex1  comes up with something good, I think you will need to ring CS to get things sorted.

[XRaySpeX]

I'll ask you again, what are the exact names of the EE BB products you moved from/to? I've a suspicion you are still stuck on the old one.

What are all the estimates EE gave you when you upgraded? You'll find them in your MyEE for BB under "My BB Speed".

[XRaySpeX]

@Mustrum : The EE Smart routers are a bit funny that way. They sometimes show the default readytoconnect@fs on that page even when connected properly, while showing the user's own BB Username on the BB Status page, or is it v.v.? There wouldn't be connection if that were true, but there is & it isn't.

@Ann1959 : Why were you given a white EE Smart Router & not a black Smart Hub? You don't have G.Fast or FTTP. You still haven't told me between which EE products you switched, which I believe is key to this.

[Ann1959]

PLAN INFORMATION

Plan namePlan statusLandline number

Fibre Broadband with landline

ACTIVE

01709

WHAT'S INCLUDED IN YOUR PLAN FIBRE BROADBAND

Broadband FeaturesData AllowanceFibre CPESIMSmart WiFi4GEE WiFi Mini

Dynamic IP address

Unlimited Data

Smart Router

Included

Included

Included

VOICE LINE

Calling and Network FeaturesMonthly charge for line rentalLine TypeDirectory Listing

Caller Display

Included

Telephone Line

Included

CALLS

Pay as you go calls

Included

Telephone call service with no inclusive calls, any calls made will be charged at our standard rates.

CONTRACT TERM

18 month contract

Included

same as before but ive added the smart router and discs though for 10 pound a month 

[XRaySpeX]

Ah, that explains the Smart Router & the upgrade. Do you still have the Brightbox 2? Can you put that back in & post its router stats?

I'm still awaiting the EE estimates from your MyEE for BB.

[Ann1959]