House phone

[71watercrab]

When I receive calls on house phone I'm finding it very hard to hear the caller. They can hear me fine. Do I need to get a engineer to check the phone line?

[Chris_B]

@71watercrab  Does the phone have a volume switch?   Can you test it with a different phone as it could just be the device itself. 

[XRaySpeX]

@71watercrab : Is your BB working OK? Have you tried the phone in the hidden test socket?

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?