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Jax49
Contributor
Contributor

I am getting TXT messages and emails from sites like Amazon saying some one logged on to my account from Glasgow, Birmingham, Hackney and London.

Why is my IP address showing these sites an address hundreds of miles away from where I actually am?

Constantly getting these TXTs and emails every time I logon is getting annoying.

But I will not turn off notifications on these sites for security reasons.

16 REPLIES 16
James_B
EE Community Manager
EE Community Manager

Hi @Jax49,

 

Are you clearing your cookies and cache in between logins? This could trigger the alerts. 

 

Do you use any VPN services?

 

Do you experience the same issue if you login via the app, rather than via your web browser?

 

James

No I don't clear my cookies and I don't use a VPN.

 

It is not my device, app, software, or anything else you want to suggest at my end.

 

If I type 'what is my IP address' into Google I get (from one site):

Details for 2a01:4c8:1461:b0e9:b567:8357:xxxx:xxxx

 

IP  2a01:4c8:1461:b0e9:b567:8357:xxxx:xxxx
IP expanded  2a01:04c8:1461:b0e9:b567:8357:xxxx:xxxx
IP hostname  2a01:4c8:1461:b0e9:b567:8357:xxxx:xxxx
ASN  12576
ISP  EE
Organisation  EE
Services  None detected
Type  Wireless Broadband
Assingment  Likely Static IP

Continent:Country:Latitude:Longitude:

Europe
United Kingdom 
 

 

51.4964  (51° 29′ 47.04″ N)
-0.1224  (0° 7′ 20.64″ W)

 

This puts my in London. In the middle of the Thames to be exact.

Why can't EE provide a correct IP for mobile internet device's like those for home internet?

They can find a device by cell data, why can't they use the same cell data to get a correct address? 

XRaySpeX
EE Community Star
EE Community Star

IP addys are not meant to provide positioning. They are usually associated with wherever your ISP registered them with the IANA (Internet Assigned Numbers Authority) Registrant, The same goes for fixed home BB.

 

Amazon probably doesn't use cell data as it isn't tied to mobile access, but just uses the IP for all access. However ,as @James_B pointed out, it does id your device & offers not to check against that device in future.

 

Where does IP Address Lookup  think you are?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I'm getting no where with this post.

I never said or suggested that Amazon use cell data.

As to where IP Address Lookup thinks I am, read my previous post.

XRaySpeX
EE Community Star
EE Community Star

OK, it doesn't look like the same site to me. They can arrive at diff destinations.

 

Sorry that this user group cannot provide you with any further explanation of a random, inaccurate & haphazard technology.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
NYRBrian
Established Contributor
Established Contributor

@XRaySpeXIs this anything to do with ipv6 and static ips? Im sure I read somewhere that on EE that can change the ip address each time?

XRaySpeX
EE Community Star
EE Community Star

You don't have a static public IP. It's dynamic &, yes, it is liable to change on every reconnection. Each 1's geo-location is still haphazard.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP