Community Activity

Compensation

I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed.  I was given the 19th of May as a start date and told I would receive £6.24 per day  compensation, as EE are part of the Ofcom Aut...

Ignatius by Explorer
  • 75 Views
  • 8 replies
  • 0 Helpful

Confirmation email

Hello, I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me so do I ha...

Terrible tv service

Anyone else got issues with the tv service? Cannot get a worthwhile signal and get better picture and connection from my own internal tv connection than through the ee box. 

PWB2 by Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful

Email from CRS for outstanding balance from years ago

Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...

Mls7 by Investigator
  • 59 Views
  • 4 replies
  • 1 Helpful

TV Box Mini Issues

I’ve been on the new EE TV for just over a month now after some teething issues with the Apple TV box. I’ve been having trouble with frequent connection drops and tv channels not loading on the EE TV mini box I have in my second bedroom. When this ha...

norwoody by Established Contributor
  • 6155 Views
  • 43 replies
  • 7 Helpful

Update Network Setting & tethering active

Just got an update to network settings message. after accepting - I now see the tethering icon shows it as active. I have checked and it’s not one of my devices. meanwhile I have turned off wifi/bluetooth connectivity to stop it. how do I check that ...

Smart Hub Pro or Plus?

Hello,I'm strongly considering EE as broadband in my new house but I can't decide between sticking with the standard Smart Hub Plus and adding Smart WiFi Plus extender or, alternatively, going with the new Pro equivalents. The £3pm difference is pret...

Krakoan by Explorer
  • 77 Views
  • 5 replies
  • 3 Helpful