Sim undelivered over 9 days,unable to reach EE

[m4rt1n]

Hi, my sim has been dispatched 9 days ago. I've received text asking how was my delivery, I have received the bill and DPD delivered free gift. But I don't have the SIM, nor it has been left with my neighbours. When I try to contact EE, I'm asked my phone number, which I don't know.

Is the only option now to visit EE store?

[Leanne_T]

Hi @m4rt1n

Thanks for coming to the community. 

If you give us a call on 0800 956 6000, no number will be needed. Our Mobile Care team can check the order and send you another SIM card. 

Thanks. 

Leanne.