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Re: My EE - let us know what needs to be fixed

Takyy
Visitor

‎25-11-2021 11:55 AM

Greetings,

 

I am hosting some service from home and the issue is that the we broadband has ipv4 only and Mobilnetwork works with only ipv6 . I am aware that there should be an ipv6 to ipv4 converter service, however in the last few weeks it did not work. So basically I was unable to reach my service when I am not home. Prior to that it was working for almost half year . So this bug can be fixed for sure. Thank you in advance. If there’s any recent change in term of service or other issue please let me know as I was able to connect from other networks 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2021 12:11 PM

@Takyy: It should still work. Can you change the APN of your mobile to APN Protocol = IPV4 Only?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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