Sim not provisioned

bl88
Explorer

‎05-10-2020 01:15 PM

Bought a new phone and activated my sim. Smashed the screen and put sim in my old handset, while waiting for phone to be fixed. New phone is fixed, but I've tried putting sim card back in and it's saying it is not provisioned. Not sure how to activate it, or what to do, as on EE you seem to need the old sim to activate yhe new one, but i don't have the old sim from my previous handset anymore. Can someone please help?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎05-10-2020 01:50 PM

Hi @bl88

 

Thanks for coming to the community.

 

Does the SIM card work in your old phone?

 

Did you send this to EE to get repaired?

 

Thanks 🙂

 

Leanne.

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bl88
Explorer
In response to Leanne_T

‎05-10-2020 02:21 PM

Hi yeah sorry, shortly after posting this I fixed it. Just needed to
restart my phone and it's worked!

Thanks for replying though 🙂
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Leanne_T
EE Community Support Team
In response to bl88

‎05-10-2020 02:49 PM

No problem @bl88

 

Thanks for coming back and letting me know 🙂

 

Glad to hear this is now working for you.

 

Leanne.

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