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My phone keeps freezing

Lolalegg10
Visitor

Every time I go onto an app it will freeze, it won’t let me turn my phone of completely or reset it and can’t get into settings. What should I do?

 

2 REPLIES 2
Leanne_T
EE Community Support Team

Hi @Lolalegg10

 

Welcome to the community.

 

Does this happen with all the apps on your phone including your phone and messaging apps?

 

What phone are you using?

 

Is your software up to date?

 

Speak soon 🙂

 

Leanne.

r3id
Established Contributor
Established Contributor

What iPhone are you using, and what App are you trying to launch?

Maybe worth doing a full restore - https://support.apple.com/en-gb/HT201252