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Sim not provisioned

LauraPhilpot
Visitor

‎25-12-2020 09:08 PM

Hi

I received my upgraded phone along with a new sim. I have put my new sim in my new phone and copied everything but my sim is currently stating SIM unprovisioned.

Any ideas?

I just thought the old one would stop working.

Thanks

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2020 09:10 PM - edited ‎25-12-2020 09:12 PM

If the old SIM fits & works use it. A new SIM is sent along with the phone just in case it doesn't.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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