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IPhone 12 pro max expected delivery date

SAZO29
Investigator
Investigator

‎22-12-2020 12:05 PM

I ordered an iPhone 12 pro max and was told I would receive it before 24th. For the past two days the 'expected delivery date' changed and had shown the date of between 22nd-24th. I went on today to check as it's now the 22nd and havnt heard anything and it's now changed back to just saying 'awaiting confirmation'. Why is this? Does this mean I won't receive it over the next two days as originally told.

Just confused why the status has now changed. 

0 Helpful
16 REPLIES 16
Chris_B
EE Community Star
EE Community Star

‎22-12-2020 02:52 PM

@SAZO29  It’s changed because EE can not give you that device just yet. There is a backlog of orders that EE has to get out first and EE are waiting on Apple. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎23-12-2020 08:14 AM

Hi @SAZO29

 

Which phone did you order? Please let me know the colour and memory size where applicable too.

 

What date did you order?

 

Chris

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SAZO29
Investigator
Investigator

‎23-12-2020 09:58 AM - edited ‎23-12-2020 10:03 AM

@Christopher_G 

Hi Chris!
Thanks for replying and offering to help but my phone is actually arriving today! I received the text last night and is with courier. Must have been lucky not to have been caught up in any delays.
 
Thanks

SAZO29
Investigator
Investigator
In response to Chris_B

‎23-12-2020 10:02 AM - edited ‎23-12-2020 10:03 AM

@Chris_B I'm actually getting thd phone today! Received the text last night and is with the courier. Must have been lucky enough to dodge any delays

 

Thanks 

0 Helpful
AlexJane46
Investigator
Investigator
In response to Christopher_G

‎23-12-2020 12:51 PM

I have the same situation. I ordered an Apple 12 Pro on Thursday which said it was in stock. No word on delivery dates or any further communication. Would just like to know when I can expect it as I thought it being in stock, that I would have it before Christmas. How can I find out a likely ETA?

0 Helpful
Christopher_G
EE Community Support Team
In response to AlexJane46

‎24-12-2020 07:19 AM

Hi @AlexJane46

 

Welcome to the community.

 

Which colour and memory size did you order?

 

Chris

0 Helpful
Sparkyg16
Investigator
Investigator
In response to Christopher_G

‎24-12-2020 07:26 AM

Hi I ordered a pro max 12 128gb in graphite is there an estimate of when stock will be in? My estimated delivery was today but not heard any further yet. Thanks 

0 Helpful
Christopher_G
EE Community Support Team
In response to AlexJane46

‎24-12-2020 07:31 AM

Hi @Sparkyg16

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible.

 

We are sorry for the delay.

 

Chris

0 Helpful
Sparkyg16
Investigator
Investigator
In response to Christopher_G

‎24-12-2020 07:33 AM

Any idea how long a wait that could be? Just so I have a rough idea! Thank you 

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