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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15503 Views
  • 51 replies
  • 65 Helpful

Sim not provisioned

HiI received my upgraded phone along with a new sim. I have put my new sim in my new phone and copied everything but my sim is currently stating SIM unprovisioned.Any ideas?I just thought the old one would stop working.Thanks

Resolved! Visual voicemail iPhone se

I want to use visual voicemail on my phone but it won’t show a set up button, I’ve updated to the latest software and it still doesn’t show up and there’s a voicemail I would really like to keep

Resolved! Switching from PAYG to contract, keep number

I’m currently on the £10 everything pack, but want to move to an EE contract with a new phone. Can I keep my number? I’m trying to buy it on the online EE shop. It’s just asking for a PAC number, which isn’t relevant as I’m keeping with EE.

RLBrook by Investigator
  • 2266 Views
  • 1 replies
  • 0 Helpful

Missing photos

I’ve recently upgraded from a Galaxy S9 to a S20. I’ve transferred all apps, etc from the old phone using smart switch. However, not all of my photos have transferred over, how can I resolve this please. Any help would be greatly appreciated

Sianmac by Visitor
  • 709 Views
  • 2 replies
  • 2 Helpful

Can't use or top up SIM

Hello, I have purchased a Pay as you go Sim to use outside the UK. However,  it appears as if the sim card isn't activated. Even though I have topped up credit in my account, I am unable to buy any packages (I don't even get an error message - I am t...

Alexyo by Explorer
  • 490 Views
  • 3 replies
  • 0 Helpful

Pay monthly sim only contract

I am an International student from India reached here in september, 2020. I want to buy a sim only contract but they refused for it stated that I have not lived in UK for atleast 3 years so they cant give me that contract sim. Why EE not giving contr...

24th of December, no switch... Ordered 19th of November.

Please someone help me, I've rang EE 3 or 4 times over the last 35 days and even gone into 2 stores 1 of which claimed they couldn't do anything in-store to help the other just advised I would receive the switch within 15 to 25 days. I received my ph...

Resolved! Photo ID enquiry.

Unfortuanly at this moment in time I fail in having the applicable photo identification to receive my delivery. However, I have someone who lives at my address (don't share the same surname) who does have the required photo identification. Would they...

iPhone 12 pro max

Ordered iPhone 12 pro max 128gb silver on 18th November and told next day delivery. That didn't arrive, I rang ee on 19th and told I was lied to about delivery.I cancel and reorder 128gb in silver with 7 day timescale. That hasn't arrived today so I ...