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Missing photos

Sianmac
Visitor

‎25-12-2020 09:49 AM

I’ve recently upgraded from a Galaxy S9 to a S20. I’ve transferred all apps, etc from the old phone using smart switch. However, not all of my photos have transferred over, how can I resolve this please. Any help would be greatly appreciated 😊

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-12-2020 10:48 AM

Hi @Sianmac 

 

Are these photos backed up online or taken and stored on your memory card. 

 

Samsung are discontinuing their backup service for photos but you can move these to Google or Onedrive.

 

Thanks



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XRaySpeX
EE Community Star
EE Community Star

‎25-12-2020 11:26 AM

You'll need to take this up with Samsung. It's their app.

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