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Setting up broadband

kez926
Visitor

‎01-08-2021 09:15 PM

Good evening, 

I am moving into a new house on 15th August and hoping to have internet set up for when I move in as I am currently working from home. How long does it normally take for the broadband box to be delivered once the order has been placed, and how long does it normally take for the internet to actually be connected?

Thank you in advance for your help,

Kelly

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎01-08-2021 09:16 PM

@kez926  It can be anything from a few days to over a week it’ll just depend when a engineer can be appointed to install it.  The sooner you take out the BB the sooner it can be installed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎01-08-2021 09:28 PM

It usually take about 2 weeks from order to go live. The router will be delivered at the latest the day before going live.

 

Which BB product have you ordered?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to XRaySpeX

‎01-08-2021 10:02 PM

Openreach have a 2 week lead time for new provisions.

XRaySpeX
EE Community Star
EE Community Star
In response to pip11

‎01-08-2021 10:05 PM

@pip11 : or even old provisions like mine 😉 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful