Setting up broadband
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01-08-2021 09:15 PM
Good evening,
I am moving into a new house on 15th August and hoping to have internet set up for when I move in as I am currently working from home. How long does it normally take for the broadband box to be delivered once the order has been placed, and how long does it normally take for the internet to actually be connected?
Thank you in advance for your help,
Kelly
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01-08-2021 09:16 PM
@kez926 It can be anything from a few days to over a week it’ll just depend when a engineer can be appointed to install it. The sooner you take out the BB the sooner it can be installed.
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01-08-2021 09:28 PM
It usually take about 2 weeks from order to go live. The router will be delivered at the latest the day before going live.
Which BB product have you ordered?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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01-08-2021 10:02 PM
Openreach have a 2 week lead time for new provisions.
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01-08-2021 10:05 PM
@pip11 : or even old provisions like mine 😉 !
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
