Services on demand payment

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Sm2021
Visitor

‎06-06-2021 04:07 PM

I have set up a payments on demand payment which I want to stop. It says it’s going to come out of my account on the 12/06 but I text STOP REC to 150 and it says it hasn’t set one up. How do I cancel this? 

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XRaySpeX
EE Community Star
EE Community Star

‎06-06-2021 05:57 PM

@Sm2021 : You can see if you have a recurring payment & stop it if you have in your online MyEE under Menu / A/c Settings / Manage your cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎06-06-2021 05:57 PM

@Sm2021 : You can see if you have a recurring payment & stop it if you have in your online MyEE under Menu / A/c Settings / Manage your cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP