new pack

kieranwebster1 · ‎06-06-2021

hi iv had the £30 pack for a while now but i wanted to change to the £15 pack instead so iv waited till my pack had run out and changed it and it stated in order for my new pack to activate was to top up with the pack amount which iv now done but the £15 is just sat as credit not activated the pack please can someone help ?

XRaySpeX · ‎06-06-2021

Have you already bought the £15 pack? If not, buy it by texting PACK15 to 150.

Either way, then text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎06-06-2021

Hi @kieranwebster1

Thanks for coming to the community.

Can you text ALL PACKS to 150 the reply will give you a list of packs available.

Can you then use the text code for the pack you would like, does this start the pack for you?

Thanks 🙂

Leanne.

XRaySpeX · ‎06-06-2021

Have you already bought the £15 pack? If not, buy it by texting PACK15 to 150.

Either way, then text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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