I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
@Habib246 indeed not a good start, but I've been a customer 15+ years and this is the first issue I've had in that period, I think a combination of factors have come into play obviously but I have to say combination has been woeful!
I can understand with the global pandemic a lot of services would have slowed down or come to a halt. That's understandable I think my biggest frustration is communication. When I first ordered it I was told 3 weeks delivery due to covid19. Well over that now. I wouldn't be as frustrated if I had recieved an email just to say there maybe a delay but when you get nothing that's a little more annoying. Hopefully once I do get it there are no issues. Main reason I came to the network was 5G. O2 coverage of 5G is pretty much non existent and have heard many great things about EE!
EE were exactly the same ie zero communication and lies when I ordered the Galaxy watch in 2018 - if it wasn't for my discount through work I'd be long gone.
Have decided to get the phone in 128gb hopefully on Tues when they ring me back, they know how long it has been for me, so hopefully on Tues I can get it next week in grey! Just going to have to look for a memory card to go into the new phone!
Its a shame we have had to make this decision but we don't have a clue when it will be in stock!
You never know, if they did somehow manage to get it in stock within 14 days or so of you getting the 128GB you could perhaps return it and see about getting the 512GB ! 😁
