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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739

totally agree I'm the same I get it but not even a date or estimated date on when stock coming in its grinding my gears 

so phoned my store i ordered in today as i was told to, still no grey s20 ultra's in. currys now seems to have stock of them for next day delivery so why the hell are we not getting them?

Bigdog1979
Established Contributor
Established Contributor
Think people ordr8in shop same time need to go shop they get more commission selling and you waiting Sent from my Samsung Galaxy smartphone.
Lynztay
Established Contributor
Established Contributor

Don't get too excited by this phone 😣 

I finally received mine this afternoon, only just managed to sit down to have a play and the handset keeps shutting down and restarting. I had a look online and it seems to be a common problem that samsung are offering no current solution to.

I rang EE technical support and the only thing they've said is to switch it off for an hour, keep it on charge and then switch it back on. Apparently it may be trying to do a reboot. I am not holding out much hope from what others have said and I am thoroughly disappointed and unhappy after being reasonably patient. If it doesn't solve the problem, I am returning and cancelling as I've had enough now.

Dave1458
Established Contributor
Established Contributor

I don't know if this is relevant but there are supposedly 2 or more updates which are camera related gone out after production.

Have you got proof of this. 

Lynztay
Established Contributor
Established Contributor

I was in the process of updating the samsung apps when it shut off again, the software was all upto date 🤷‍♀️

Bigdog1979
Established Contributor
Established Contributor
That's wrong people from feb r still waiting i ordered 128gb grey got a big box delivered thought that's not the phone in there 2 boxes paid if for screen protector it comes with case also free wireless charger and two USB leads in different boxs one iPhone one galaxy plus two plugs that's without the one in with phone all on back made in China ! Did any one else turn up like this as usly just phone box Sent from my Samsung Galaxy smartphone.
Bigdog1979
Established Contributor
Established Contributor
There's no updates on mine just app updates mines not shutting down  but at moment still don't see the big difference be6s10 5g and this see after a day or so Sent from my Samsung Galaxy smartphone.
Dave1458
Established Contributor
Established Contributor

It's all over the Android news, so yeah I have.