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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739

I cant soeak for anyone else but for myself,  not a single update has been given. 

Joshua111
Established Contributor
Established Contributor

rang ee again today more lies saying no one will be getting a delivery until samsung send ee stock but many people getting theirs delivered and I pre ordered in February absolute joke complaint has now been made 

Yeah I got told same lies on phone as well, then I got the survey to fill in how happy I was with the call hmmm😂😂

You lot really need to chill out 🤣🤣

Sent from my iPhone
bluemoon2
Established Contributor
Established Contributor

I agree 🙂 no point being upset about something that you can't do anything about,  especially in the current climate. I know that's hard but you just have to put it out of your mind for a bit. Get yourself a new game maybe...

 

... even if im incredibly frustrated myself AND I've already downloaded about 3 games haha 🙂 

Doodle-s
Established Contributor
Established Contributor

Tbf I was disappointed at first, but I work in retail and in this current climate seeing what I am everyday and its worsening effects I'm pretty much not bothered if I get it tomorrow or next month. Bigger issues and all that. ✌️

Hi, im delighted to say that my phone is being delivered today. Thanks for your message. Xx

Sent from Yahoo Mail on Android
ollymann19
Valued Contributor
Valued Contributor

My order tracking (on EE not DPD) has just said my order will arrive soon, however still says awaiting confirmation. Can anyone who's had the arriving soon message speak on whether it's actually meant anything? (as in, has yours arrived soon after the message)

@ollymann19 it had no impact for me. Over the last few weeks mine went like this.

 

Your order is on its way to the EE store

Your new Samsung Galaxy S20 Ultra 5G Grey is on its way and will be soon be available to collect from your chosen store. We'll hold your order until 26 Mar.

19 Mar 2020
 
Your order is on track

Get set up while you wait: visit EE Help.

16 Mar 2020
 
Good news. Your order is coming soon

There's lots you can do in the meantime, including backing up your old device. Check out our guides at EE Help.

09 Mar 2020
 
Your order is on track

Got a question? Check out EE Help for up to date info.

02 Mar 2020
 
Your Pre-Order is confirmed

For news on the latest devices, and how to make the most of them with EE, pop by the EE Community.

 

You can see mine went from your order is on track to coming soon to on track again etc exactly 7 days apart which is just an automation on their part.

 

My order also says dispatch was the 9th of March which can’t be right because otherwise why wasn’t it showing this already? Lol

Bigdog1979
Established Contributor
Established Contributor
Hope all got there phones mine is nearly here tracking dpd but my new plan has gone live the masts were down in my area so got 3 months half price then 10 pound off on 10th for phone not coming then on15th cause told next month squashed a bill now that adds up but it's all gone more ee problems I thought it was over really hope this phone is worth it as using s10 5g already were see good luck people Sent from my Samsung Galaxy smartphone.