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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739
Dave1458
Established Contributor
Established Contributor

Yep see that too, went all way to payment and would have been able to get next day delivery 🤔

Bigdog1979
Established Contributor
Established Contributor
Samsung changed a couple of days ago fro same day were I live or next day to the 4th yesterday when I looked Sent from my Samsung Galaxy smartphone.
Johanm
Established Contributor
Established Contributor

It's definitely not in stock but one of you order it and tell me how you get on lol.

Doodle-s
Established Contributor
Established Contributor

Anyone else keep getting EE email notifications from This thread and secretly hope it's a dispatch email 😂😂

Haha. My watch wont stop buzzing 🤣. Dont think I have ever looked at it soo much 🤣

Dave1458
Established Contributor
Established Contributor

I turned the notification off on mine 🤣

xxxx xxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

I have just read a post from Samsung on Facebook saying that they have the 128gb model in stock, what is going on? This is beyond a joke, if you care about your customers buy them directly from Samsung for us, your still going to make over £800 on the contract 

howard72
Established Contributor
Established Contributor

128gb has pretty much always been in stock,some one I work with ordered one last Saturday delivered monday...

 And on the 2 occasions I have spoken to samsung thru social media they have said have stock and cant understand why preorders prior to 8th March haven't been fulfilled,clear ee didnt order enough and have prioritised new business rather than upgrades and existing customers 

 

bluemoon2
Established Contributor
Established Contributor

Im guessing no one has had any delivery notifications then? I was expecting something to come through by now as its been over a week since the first ones we sent out. 

Dave1458
Established Contributor
Established Contributor

Closest I got is the "good news, your order is coming soon" message in my EE app, couldn't be any more open ended.