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16-09-2020 10:51 AM
I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.
Do we have a confirmed ee release date as to when I will get my product
Thanks
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18-09-2020 11:31 AM
@ChemicalDan Yeah, I just rang the normal 0800 number. The guy on the phone said that their stock had been confirmed and they will be out for delivery tomorrow. Of course he could just be talking nonsense but it sounded like he'd had a number of calls already this morning.
18-09-2020 12:23 PM
Following the thread for a while. I ordered via an anytime upgrade on the 3rd Sept, have had 3 texts saying "pre-order is on track" whatever that means.
Spoke to an advisor 2 days ago who went off to check and come back to me saying they will begin dispatch on the 18th. It is now the 18th I'm not holding my breath.
A bit of a development however is that I just recieved an email saying that my trade in pack has been dispatched! Maybe just automated but a glimmer of hope!?
18-09-2020 12:29 PM
I got that message about my trade in pack about 30 minutes ago.
I dont think it really means anything as I have been getting those message every so often.
All I have been told is wait for a text/email from dpd, which I am sure won't be today.
Very poor customer service from EE
18-09-2020 12:47 PM
18-09-2020 01:12 PM
To add insult too its now every other advert on TV! I've had no update on mine yet either.
18-09-2020 01:26 PM
Im leaving it till around 6PM then I'm gonna give them another call-up and ask for a manager to clarify the situation again. Hopefully will find out then if they have received the stock at least.
18-09-2020 01:27 PM
@ChemicalDan good thinking 🤔
18-09-2020 01:38 PM
Just got off the phone to EE bournemouth, they said that my phone wasn't in the delivery for today, I asked for in store pickup btw, this means no ne will get theirs today most likely
18-09-2020 01:50 PM
The official Samsung site now has them in stock again for next day delivery.
18-09-2020 02:08 PM
Guys?! Just had my text from DPD confirming delivery for tomorrow to my home address. The link to my order summary hasn't updated but I've at least had the text from DPD. Hopefully this is a good sign.