Iphone 12 delay

Joewoods
Investigator
Investigator

Hey, I ordered the iPhone 12 Pro Graphite 256gb on 05-11-20 and was just wondering if anyone had any news on the delays? My phone is currently broken and im 17 years old who travels far for college so im desperately waiting for it to be delivered. When I ordered it did say 21 days for delivery but some people are now saying it could take a month or two! Has anyone got an update on how long theirs took to be delivered? Thankyou 

7 REPLIES 7
Katie_B
EE Community Support Team

Hello @Joewoods

 

Thanks for coming to the community. 

 

I can see for orders made as of now the current wait time for this particular model and colour is up to 28 days. 

 

As soon as your order is ready for dispatch you will be notified. 

 

Please be sure to let us know what you think of your new phone once you receive it :). 

 

Katie.

Thankyou for replying, will do! 🙂

Still no changes to my delivery 😞 Been on Order Confirmed for 28 days now, the expected delivery time, I was hoping today at 8pm it may change but nothing! I don't even know what to do now I feel like I should just give up on waiting because now apparently there isn't even any stock. Has any who ordered from around 05 November received their phone?

I too ordered on the 6/11/20 - the 12 Pro Max, but from Apple - got it on the 13th, always go to manufacturer if you can - I only have SIM-only with EE. 

 

I know it doesn't help your decision, but always best to buy directly from Apple for iPhones specifically - you can finance them too, just as good as financing through EE on contract (phone and SIM separate for me is CHEAPER than EE's cheapest plan for me)

Leanne_T
EE Community Support Team

Morning @Joewoods

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Graphite, on a first come first serve basis and are working with Apple to get them to you as soon as possible.

 

We are sorry for the delay.

 

Leanne.

Thankyou for the reply, does that mean orders dating back further will get first come first serve, or people who order now will get theirs first?

Leanne_T
EE Community Support Team

Hi @Joewoods 

 

We will fulfil oldest orders first.

 

As soon as your iPhone is dispatched you will get a text or email from DPD with delivery information.

 

Leanne.