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16-09-2020 10:51 AM
I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.
Do we have a confirmed ee release date as to when I will get my product
Thanks
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18-09-2020 04:21 PM
I’ve been given 2 different order numbers for the same phone and they both say...
Sorry you can’t track this order type yet.
At this time we can only provide tracking for orders with a pay monthly device......
It is a pay monthly device... 😡
18-09-2020 04:23 PM
You get an XK number when your order is confirmed. Allows you to track it's progress on the EE tracker.
18-09-2020 04:23 PM
@EPresley68 @sim5728 So this is the issue I was having, allegedly this is just because we've not been allocated a device from their first shipment or whatever. I have no idea how true this is, but I would suspect we're in for a bit of a wait.
18-09-2020 04:24 PM
I ordered it through upgrades, given 2 different numbers and no XK @Chris1d
18-09-2020 04:25 PM
Confirmed by EE or dpd
I have two emails confirming my order. All I have received is an order number and no tracking number.
I spoke to a member of EE today and she said I only get the xk number once it is confirmed by dpd.
18-09-2020 04:26 PM
I ordered as a new customer on the 8th and got the XK number. When I track it it says order confirmed but that's it.
18-09-2020 04:27 PM
I have upgraded the same to and no tracking number
18-09-2020 04:27 PM
I've had an XK number since I placed the order on the 8th.
18-09-2020 04:29 PM
Hi everyone just spoke to our DPD driver at work he confirmed that we could receive a text about delivery up until 9pm so hope we all start getting texts tonight/tomorrow he didnt know anything about stock issues though
18-09-2020 04:30 PM
Thats strange because I dont have one.
I placed my order on the 5th