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Samsung S8: problem with email app

BobPriston
Explorer

‎01-04-2021 06:54 PM

I have a Samsung S8 and after 3 years of trouble free use I have a problem. I dropped the phone from waist height onto its corner, nothing broken and phone continued to work. During the day though the email app (the Samsung one) started to play up, dropping shortly after opening so I can't use it. I also tried installing Outlook but that did the same. It has been suggested to me that I should do a factory reset but there is also a phone reset option which I think is less dramatic. Can anyone advise me the vest thing to do please?

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11 REPLIES 11
BrendonH
Community Hero
Community Hero

‎01-04-2021 07:05 PM

Phone reset and factory reset is the same thing just called different in the settings menu 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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BobPriston
Explorer
In response to BrendonH

‎01-04-2021 07:09 PM

Oh Thank you. So do you think
I have another option or do I just have to get on with it?



Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-04-2021 08:08 PM

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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BobPriston
Explorer
In response to XRaySpeX

‎01-04-2021 08:14 PM

Thanks for your comments, really apreciated.
I'm with BT, always have been. Settings have not been changed in 3 years so not sure why you ask.


Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.
0 Helpful
BrendonH
Community Hero
Community Hero
In response to BobPriston

‎01-04-2021 08:17 PM

Are you still with BT broadband?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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XRaySpeX
EE Community Star
EE Community Star
In response to BobPriston

‎01-04-2021 08:19 PM

Cuz they still be wrong or at least not appropriate for the EE network. That's the usual cause. Let's see them & I'll be able to tell you. Don't assume!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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BobPriston
Explorer
In response to BrendonH

‎01-04-2021 08:20 PM

Yes.



Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.
0 Helpful
BobPriston
Explorer
In response to XRaySpeX

‎01-04-2021 08:29 PM

Sorry I'm not sure I understand your point. To step back, I now have a SIM only contract, have had it for more than a year and before that was on a normal EE contract with no issues whatever. I have always been with BY and am assuming the drop has corrupted the app but may be wrong, it may be a hardware difficulty. Is a factory reset my only option to explore this do you think?



Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.
0 Helpful
Christopher_G
EE Community Support Team
In response to BobPriston

‎02-04-2021 08:29 AM

Factory reset could be the way to go with this, @BobPriston.

 

Just make sure you have all of your information backed up first.

 

Chris

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