SIM not provisioned for voice

[hlau03]

Hey all, I am a pay as you go user, and have been using the same SIM for a while now (for at least a year now). It was working normally right until last Friday (I even topped up last Tuesday) until I see this error message on my phone. 

I am not able to contact the customer service number as the phone won't allow me to (unfortunately this is the only phone I have), and I couldn't use the online chat as they couldn't assists with pay as you go user. 

This is a bit of an issue for me as I need to receive SMS verification code to access my work items from my employer company. 

Any help would be appreciated!

[Alex_S]

Hi @guille82,

Welcome to the community 🙂

Do you know when the last time was you topped up your SIM card? It may have gone into Hibernation is there has not been any chargeable activity.

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity. Our Customer Care Team will be able to help you with this.

Alex 🙂

[guille82]

Hi @Alex_S, don't remember last time I top up my phone as I mentioned before it was many months ago... Could you please help me with the customer service and see if they can reactivated it please? 

Thanks.

[Alex_S]

Hi @guille82

Thanks for getting back to me

You can contact our Customer Service Team on either 08000 798 586 or 02073 620 200  from another mobile or landline.

They will be able to check the last chargeable action on your account and advice of the options you have for reactivating your account.

Alex 🙂

[guille82]

@Alex_S unfortunately when dialed the number and enter my ee number when the machine ask, won't recognise it ... Looks like it's been deactivated and can't continue ... Any other way to talk with the proper team for help?

Thanks.

[Alex_S]

Hi @guille82

Can you try dialling 0800 956 6000 opt 2 opt 4.

This should put you through to an advisor without having to input your number.

Alex 🙂

[guille82]

@Alex_S just talked with them but unfortunately they said they can't reactivated it ... Lost the my number already 😞