For up-to-date information and comments, search the EE Community or start a new topic. |
17-07-2020 03:09 PM
Hi there. I'm in Sri Lanka and have just received a new activated SIM card (Pay monthy SIM only). When put in my phone, I can make calls and texts, but they aren't associated with my number, a sri lankan number comes up on the receivers phone, and if you call my actual number it says its switched off. Help! I've waited 5 months for this SIM to arrive....
17-07-2020 04:27 PM
Hi @vissy21
Thanks for coming to the community.
What phone are you using?
Is the SIM card a replacement, if so, did you call us to register the SIM?
Speak soon.
Leanne.
17-07-2020 04:38 PM
17-07-2020 04:52 PM
Thanks for the quick reply @vissy21
Does the correct number now show in your phone settings?
Could you also try logging into your My EE account online and going to Menu > Account Settings > Control Content > Roaming Abroad and also Call abroad and Premium rate calls, do they both show as ticked?
If they are not showing as ticked, can you activate these settings within your My EE?
Let me know how you get on 🙂
Leanne.
17-07-2020 05:18 PM
17-07-2020 05:34 PM
Hi @vissy21
Thanks for checking this.
If they are not working after 24 hours, if you log back into your My EE account online a chat option will show when an agent is available.
If chat is not showing, please use another phone to give our Mobile Care team a call on +44 7953 966 250.
They will be able to get this looked into further for you 🙂
Fingers crossed this sorted in the next 24 hours for you.
Leanne.
18-07-2020 06:02 AM