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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2651 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15561 Views
  • 51 replies
  • 65 Helpful

Resolved! How can I move to PAYG when my contract has ended?

I cancelled my EE contract a month ago and asked them to switch my account to PAYG as I wanted to keep my number. They told me to phone up today to buy a PAYG package, as I wouldn't initially be able to do this on line). However, because my contract ...

jearund by Explorer
  • 3051 Views
  • 2 replies
  • 2 Helpful

My sim is not working

I’ve had my ee sim for quite some time now but recently it just stopped working and it says no service. On the app I am logged out and when I write my number it says it’s not found. 

SIM card showing wrong number abroad?

Hi there. I'm in Sri Lanka and have just received a new activated SIM card (Pay monthy SIM only). When put in my phone, I can make calls and texts, but they aren't associated with my number, a sri lankan number comes up on the receivers phone, and if...

vissy21 by Investigator
  • 571 Views
  • 6 replies
  • 1 Helpful

I am being told that my 4GEE router is not secure

When I try to connect to my 4GEE router (and I do not get the No Internet message) I get a message to say it cannot connect because the WiFi network uses an older security standard that is not safe. It does this for both 5Ghz and 2.4GHz and asks me t...

m0rris0n1 by Contributor
  • 2633 Views
  • 3 replies
  • 0 Helpful

changing phones with sim only monthly plans

I have just signed up for ee after being with giffgaff and have a sim only plan for 24 months. my phone has broken and i was wanting to buy a new one from apple directly, so it would be unlocked. will the sim only plan carry over to the new phone or ...

No EE Phone to get text message from mini wifi

My partner has EE phone with mini wifi when he died I lost his phone  can I get a message from WiFi.Also althrough settings say WiFi connected my tablet says off line

Mer17 by Investigator
  • 711 Views
  • 1 replies
  • 0 Helpful

Adding my partner

Hello,  Please could you advise on how i add my partner to my account? My partner is currently with a different phone provider of which the contract has now ended. Am i able to take out a new phone under my account for her to join EE? Or does she nee...

RW1987 by Visitor
  • 692 Views
  • 1 replies
  • 1 Helpful

PAC code

Trying to get a pac code, my message won’t get through and when I try and do it online it keeps coming up with an error, been trying for nearly a week now

Matt1704 by Visitor
  • 472 Views
  • 1 replies
  • 1 Helpful

Apple Watch isn’t tracking exercise correctly

I have an Apple Watch latest edition and recently its stopped correctly logging my exercise. I use the workout app. I’ve been walking for like two hours constant and it’s only registering around 20 minutes on my watch. I turn on ‘outdoor walk’ and it...

Helen_a by Explorer
  • 620 Views
  • 1 replies
  • 0 Helpful

Up front cost refund

I returned an item last week, which as been received when will I get my refund as it’s been week over a week now

John2395 by Investigator
  • 788 Views
  • 2 replies
  • 0 Helpful