Hi there. I'm in Sri Lanka and have just received a new activated SIM card (Pay monthy SIM only). When put in my phone, I can make calls and texts, but they aren't associated with my number, a sri lankan number comes up on the receivers phone, and if you call my actual number it says its switched off. Help! I've waited 5 months for this SIM to arrive....
I’m on an iPhone Xs. The SIM was ordered from you, sent out to my UK address, and I made sure I made it clear at the time that it would be for use abroad, so please could it arrive activated. Since it arrived I’ve also completely erased and restored my phone with no luck. I also had to change the number that appears in ‘My Number’ (which was originally 0000000000), to my actual number. Any ideas?
Does the correct number now show in your phone settings?
Could you also try logging into your My EE account online and going to Menu > Account Settings > Control Content > Roaming Abroad and also Call abroad and Premium rate calls, do they both show as ticked?
If they are not showing as ticked, can you activate these settings within your My EE?
So both the roaming abroad and call abroad options were blocked. I’ve ticked them and got the message saying it could take 24hrs to change. Should I contact you again in 24hours if it’s still not working?
