Took delivery of a new Samsung A21S. Set up went OK apart from a message telling me there was no SIM card. When I tried to open the tray to check it was in the right way up the tray jammed. I managed to prise the tray out but the card is stuck. I've tried to dislodge it with a sewing needle, without success. I'm wary of using too much force as I don't want to damage anything. Any suggestions?
I would have called the help line but can't, as my old phone has been disabled and the new one won't connect to the network.
