I ordered an Apple watch online yesterday, and was told that the DPD driver would call 30 minutes before he was due at my address to let me know he was nearly there. I work a 5 minute walk from my home so figured that would be fine.
I received no phone call and as it was approaching my 1 hour delivery slot, I checked online and headed home. When I got there, the DPD van was outside my block of flats, but the tracker said he was on delivery 36 and I was delivery 39. However, by the time I got indoors (I had to use a different entrance) he had already been and a card was left for me.
I rang EE (a feat in itself as there is no option for chasing an order) and the guy I spoke to said there was nothing they could do (he did check with his manager etc, no complaint with him). I then rang DPD and there is no option to speak to someone. I downloaded the app and managed to get through to someone from there.
She informed me that DPD drivers DO NOT call before they arrive.
I had a similar issue when I tried to upgrade my phone at the end of March and ended up cancelling the upgrade because I was messed around (granted that was through EE's partners at Enjoy , hence sticking with DPD this time around)
I'm at the point now where I'm considering leaving EE altogether and seeing what Tesco Mobile can do!
