Sim no longer working after number port

Edw
Explorer

‎13-04-2021 09:35 AM

Hi

I requested a number port on Friday so I was expecting it to happen yesterday. My old number is no longer on my old contract and it comes up as the number on my EE account but I cannot send texts and get a PDP authentication error when I try and use data. 
I didn’t receive a message to confirm the switch was complete 

Any help would be great thanks 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎13-04-2021 12:02 PM

Hi @Edw

 

Welcome to our community. 🙂

 

When did these problems first appear? It could be that your port is going through today.

 

Have you tried restarting your EE device?


Chris

Edw
Explorer
In response to Christopher_G

‎13-04-2021 01:30 PM

The problem started yesterday morning so I assumed the swap was going through yesterday. I have turned my phone off multiple times, removed the sim and reset network settings but nothing has worked. I can’t text but I can make calls but it comes up as the temporary number even though it is no longer in my settings as the number on this phone 

0 Helpful
Christopher_G
EE Community Support Team
In response to Edw

‎13-04-2021 02:05 PM

Thanks for explaining some more, @Edw

 

It sounds like the number port hasn't quite gone through fully. I'd recommend speaking to our Mobile Care team on 150. They should be able to look into this and get it sorted for you.


Chris