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Thank you to your employee Nicole

stumpytower
Investigator
Investigator

‎13-04-2021 02:29 PM

I lost my phone, and was worried that getting it replaced would be an expensive hassle.

Nicole guided me this morning (13 April, around 11 am) in a very helpful and patient manner through reporting the loss, blocking the phone, working out whether it was insured, what replacement options I had.

I have not used my userids and passwords in years; my notes are in cryptic hints that I no longer know what they mean. Nicole still got me authenticated with no hassle (other than what I created myself).

My new SIM arrives in a couple of days, and I have a phone to put it in.

THANK YOU.

1 REPLY 1
Leanne_T
EE Community Support Team

‎13-04-2021 02:36 PM

Hi @stumpytower

 

Thanks for coming back to the community and leaving this lovely feedback 🙂

 

This is great to hear and I'm really pleased Nicole could help you after the phone was lost. It's the worst feeling when this happens and I'm glad you got everything sorted!

 

If you need any further help, please come back to the community. 

 

Leanne 🙂

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