I recently took out a new contract for iPhone 13 Pro (100gb data, unlimited mins and texts for £76 a month). I used an NHS code to receive discount and verified this in the EE store with an employee. I was told my first bill would be higher (correct it was) and that it would go down and use the 20% discount on the second bill and any thereafter. I have received my second bill and there is no discount applied (I’m still paying the full advertised price of £76 which is still shown on your website for this plan too). Please can someone advise further as to why the NHS discount of 20% has not been applied to this bill and I’m still paying the full advertised price?
It’s worth noting I only took out this contract because of the 20% code offer and this was mentioned to the employee at the time I was setting up the contract.
My partner has been to the same store today to get the same contract and use her NHS discount and was offered the lower price first, no need for “first months bill being higher”??
@Leanne_T Yes I provided the perk code to the guy who was selling me the phone and he verified it on his iPad. said it was all good to go, No the discount does not show in my add-on section.
