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10£ pack

AK579
Visitor

‎07-12-2021 05:47 PM

I am a new customer to EE and i was offered a special data - 10 gb for 10£ payg sim. It is written on the sim package, it is clearly indicated online. However when i topped up 10£ i can see only 5 gb added to my account. Unfortunately neither visit to store nor call to 150 helped

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎07-12-2021 06:32 PM - edited ‎07-12-2021 06:32 PM

@AK579 : Look in your online MyEE Add-ons for the other 5GB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)