4GEE Home Router Sim Card Slot

[JR17121999]

Hi I got my new 4GEE router today and tried to click the SIM card into place but it won’t lock in place and whenever I put it in it just pops back out. It’s definitely the right orientation. I can’t even get the SIM card slot cover back on because it just keeps popping out. I think it might be faulty.

[Leanne_T]

Hi @JR17121999

Thanks for coming to the community. 

if the SIM card will not stay in place, please give us a call on 0800 079 8586 our Tech Gurus will be able to help you with your WiFi device. 

Let me know how you get on. 

Leanne.

[wardi]

JR17121999.. I have a 4G Router - the sim needs to be pushed RIGHT into the slot to contact - I used gentle pressure with a screwdriver blade to ease it further into the slot.  The sim needs to disappear into the slot before you let go.  Good luck!

[JR17121999]

So apparently I just needed someone with sharper nails haha. Works great now

[Peas24]

Hi also received my 4GEE home router today, finally got the SIM in but i have a solid red light indicating not an active SIM - any ideas please!

[wardi]

Peas24.. if it's a new router & sim it can take a few hours before the sim activates.  Mine took about 3-4 hours.  If it hasn't activated by tomorrow morning give them a ring. 

[Peas24]

Thanks Wardi, much appreciated. I got it about midday and trying to work from home  i'll leave it overnight and fingers crossed