Community Activity

5g modem - 3rd party hardware

I need a 5G data solution for remote working. I have two slow fixed FTTC line with static IPs for work, using load balancing. However the bandwidth is insufficient to allow high quality video and audio work for two workers. I would like to switch the...

No Network. Selected network (EE) not available

I switched to EE about a month ago. Very regularly, at least 5 times a day (sometimes much more) I get a notification saying "No network. Selected network (EE) not available". This happens whether I'm at home or out and about. Sometimes I have to put...

New customer sim only

So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispat...

LeeBfc by Contributor
  • 541 Views
  • 6 replies
  • 0 Helpful

Changes to the sim only plans/tariffs

Hello, I am not a fan of the new plans that EE has switched to. It feels like I am paying for more and receiving less.Previously in the Full Works plans you would receive 3 smart benefits now you only receive 1. Hopefully, EE will revert to the old s...

calvin5s by Investigator
  • 2443 Views
  • 12 replies
  • 5 Helpful

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Explorer
  • 1052 Views
  • 33 replies
  • 10 Helpful

Netflix cancelled

Hi  it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...

Unable to set up wifi enhancer

HelloI've recently joined EE broadband and I've opted in for the wifi enhancer for game and work mode. I've got wifi 7. When I log into the app it gives me the option to set up the wifi enhancer, but when it gets to where i run the ping optimiser, it...

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ofish42 by Investigator
  • 567 Views
  • 13 replies
  • 4 Helpful

Router continually flashing aqua

My router suddenly stopped working and is now flashing aqua. Until today, it was solid green and worked just fine. I've tried resetting the router, disconnecting it and reconnecting it, etc. Nothing's worked. Does anyone have any advice. 

PGT2 by Explorer
  • 31 Views
  • 2 replies
  • 0 Helpful

No Service

I recently had an additional line removed from my account due to an error after upgrading my phone. I spoke to someone yesterday regarding this and was told it was all sorted out. However, I now have no service on my phone. I need my services back as...

TV must be via Ethernet

After months of looking for help with TV pixelation, approx 30+ calls and 3 engineers at my home I have been advised to connect TV boxes via Ethernet. ( Modem is 3 meters from box! ) Cant believe that we have to run cables around the house for TV sig...

Setter139 by Investigator
  • 81 Views
  • 3 replies
  • 0 Helpful