S21 Ultra Camera Black Screen

[KeithS21]

About 25% of the time I open the camera app on my S21 Ultra it just opens a black screen with no picture and occasionally restarts the phone.

I have tried deleting the data cache on the app. I have rebooted the phone. Yet still it continues.

I suspect its a hardware fault but does anyone have any thoughts about how I might fix it?

[Christopher_B]

Hi @KeithS21

Thanks for coming to the community about this.

I hope you're well and having a nice Monday, are you up to much? 

I use the camera on my phone loads, so totally get that this needs sorting. 

Do you have all the latest software for your phone downloaded and installed? 

Thanks

Chris

[KeithS21]

Hi Chris. Yes all updates are applied. The camera was working fine before the last update with camera performance updates! 

I believe there is another update soon? Perhaps that will fix it. 

[Christopher_G]

Have you tried backing up your Samsung and fully restoring it to factory settings, @KeithS21?

This can help with software problems that occur after an update.

Chris

[KeithS21 · Accepted solution]

Just putting this here in case it helps someone else:

The Camera and Gallery aps are both connected to each other - if you open Camera it shows the last picture taken for example. I deleted the cache of GALLERY then the Camera app started working again!

I tried everything like turning off then back on, safe mode, hard reset back to factory settings. I then reloaded my backup which, of course, loaded the old cache from Gallery so put the problem back in place. Simply deleting the gallery cache would have fixed it. 🙂

[Jon_K]

Thanks for letting us know, @KeithS21 🙂

Hopefully other users will find this helpful.

Jon