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transfer old number to new phone

michaelmarten
Explorer

‎29-07-2021 03:30 PM

How do I transfer my number from my old Samsung phone to my new Google one, bought through EE and on contract? Why does my new phone refuse to connect to the EE mobile network?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2021 03:36 PM

Did you do an upgrade to the Google? That's how you are meant to keep your no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
michaelmarten
Explorer
In response to XRaySpeX

‎29-07-2021 03:42 PM

Yes, I did upgrade to the google

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to michaelmarten

‎29-07-2021 04:18 PM

Then it has the same no. as your old phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful