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Black screen samsung A71

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Abi672
Visitor

‎01-07-2021 07:18 AM

My Samsung galaxy A71 has the black screen of death I have my spare phone thank god. Will EE sort ot out, it under warranty its 7 months old? But I didn't buy it, it was a gift so I have no proof of purchase but the upgrade is on my account details. Surely they can see that its an upgrade? Or will I have to pay for a repair at a Samsung shop?

Thanks 

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Chris_B
EE Community Star
EE Community Star

‎01-07-2021 08:26 AM

@Abi672  The device is under warranty so should be fixed you can go to EE or Samsung with this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎01-07-2021 08:26 AM

@Abi672  The device is under warranty so should be fixed you can go to EE or Samsung with this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎01-07-2021 08:40 AM

Hi @Abi672,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Chris_B. Our Customer Care Team will be happy to help you with this.

 

James