Overcharge for data addon

see1985 · ‎30-06-2021

I took a recurring £5 add-on for 1GB data and was charged £10 for it.

My monthly plan is £7.5 per month and this time was 17.92 ??

Whats going on? Plus your customer care closes at 9 pm and your live chat shows 11 pm but the button is disabled?

Please help me resolve this issue

XRaySpeX · ‎30-06-2021

The 1GB recurring data add-on costs £5.21. Looks like you've ordered it twice or it's been charged twice. Look in your Extras & Add-ons to see what's listed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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see1985 · ‎01-07-2021

Unfortunately it has been charged twice.

It shows 1 add-on and only 1GB yet £10 charged.

Leanne_T · ‎01-07-2021

Morning @see1985

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they have account access to check the charges for you and will be happy to help.

Let me know how you get on.

Leanne.

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Overcharge for data addon