I’ve spoken to 3 different people now and each month they tell me the person before had followed the wrong process, and credit me back the £2.50, only for another bill to arrive the next month.
is it just impossible to cancel paper billing? I really don’t want to receive them as I can monitor my usage online, without the waste of paper. I can’t even see where I can do it on the app / mobile site. please help….
Yeah they do refund it but every month I phone them and the customer service agent just blames the one before saying they “didn’t follow the correct process to remove it”. They then say they have removed it and a month later another one arrives so I have to repeat the cycle. It’s just a bit bizarre…
