4g Data Only PAYG Activation

[powellytvr]

Hi... have received new data sim, have gone to add it to my account and get:-

Sorry, you can only associate a number for an EE Consumer or Small Business plan.

I can't contact customer care as the number of my sim is not recognised. It is a PAYG data only sim

Help!!!

[XRaySpeX]

@powellytvr : The a/c you are trying to add this PAYG no. to, does it already have contract no(s) on it? You can't mix them. You will need to create a separate MyEE a/c for this PAYG no.

[powellytvr · Accepted solution]

It’s ok, I managed to get through to online support via chat, they had to clearly do “something” to resolve it, took about an hour but got resolved

Regards

xxxxx xxxxxxx
XXXXX XXXXXX

[Mod edit: Please do not post your phone number in this public forum. Thanks]

[bristolian]

@powellytvr

Just by means of general advice, you've posted your mobile number on a public internet forum which is an open invitation for spammers and suchlike to start contacting you.

If the site admins don't beat you to it, I'd strongly recommend you edit those details out of your post.

[powellytvr]

Thanks! Damm posted from my mobile via email, lesson learnt!!!